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Problem

If you will be having problems with list of Priorities on Customer Portal in Jira Service Desk please follow the following instructions:

Solution

Before you start please prepare these parameters:

Now follow these steps:

  1. Fill this url with your parameters:
    {$baseUrl}/rest/prioritycp/1.0/cpconfig?projectId={$projectId}&serviceDeskId={$serviceDeskId}&requestTypeId={$requestTypeId}

    Example of localhost with two projects created in Jira, first project created in Jira Core and second with Jira Service Desk for first request type. 

    http://localhost:8080/rest/prioritycp/1.0/cpconfig?projectId=10100&serviceDeskId=1&requestTypeId=1

  2. Check the result. For previous example after adding Priority field to first request type result could look like this:

    {"isPriorityScheme":"true","isResolutionScheme":"false","excludedPriorities":[{"id":"2","name":"high"},{"id":"3","name":"medium"},{"id":"4","name":"low"}],"excludedResolutions":[]}


    If Priority Scheme will be not set for this project then the result would be like this:

    {"isPriorityScheme":"false","isResolutionScheme":"false","excludedPriorities":[],"excludedResolutions":[]}



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